The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Since it was initially launched in April 2013, the FFT has been rolled out in phases to most NHS-funded services in England, giving all patients the opportunity to leave feedback on their care and treatment.
| Recent Responses (October) |
Number |
% |
| Very Good |
170 |
85 |
| Good |
21 |
10 |
| Neither Good nor Poor |
4 |
2 |
| Poor |
1 |
1 |
| Very Poor |
4 |
2 |
| Don't Know |
1 |
1 |
| Percentage total may not equal 100 due to rounding to the nearest number. |
|
|
| |
|
|
| Historical Data (from April 2024) |
|
|
| Very good |
2434 |
77 |
| Good |
489 |
15 |
| Neither Good nor Poor |
103 |
3 |
| Poor |
51 |
2 |
| Very Poor |
52 |
2 |
| Don't Know |
39 |
1 |
| Percentage total may not equal 100 due to rounding to the nearest number. |
|
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